These Terms of Service ("Agreement") govern the access and use of the eStateWa platform by subscribing real estate builders, developers, channel partner firms, and their authorized personnel ("Customer", "You").
1. Acceptance of Agreement
By creating a workspace account, subscribing to any commercial plan (Starter, Growth, Business, Enterprise, or Perpetual License), or accessing the software, you agree to be legally bound by these Terms. If you are registering on behalf of a corporate real estate entity, you warrant that you possess the authority to bind said entity.
2. Subscription Models & Commercial Billing
eStateWa offers two principal commercial licensing structures:
- Annual Subscriptions (`yearly`): Billed on a 12-month advance recurring cycle. Subscriptions grant continuous access to software features, cloud hosting, and technical support.
- One-Time Perpetual Licenses (`lifetime`): Paid once for perpetual workspace usage rights with no subscription expiry date (
ends_at = null). Dedicated server maintenance, daily backups, and upgrades are covered under a nominal Annual/Monthly Maintenance Contract (AMC).
3. Workforce & Project Quota Compliance
Each subscription tier includes predefined capacity ceilings for Active Team Seats and Active Projects. Customers may not exceed their active seat or project allotments without upgrading to a higher tier.
4. Customer Data Ownership & Real Estate Compliance
- 100% Data Ownership: The Customer retains exclusive intellectual property and proprietary rights over all uploaded property leads, customer files, pricing notes, and booking records.
- RERA & Regulatory Compliance: The Customer is solely responsible for ensuring that all property configurations, carpet areas, pricing disclosures, and promotional brochures uploaded to eStateWa comply with the Real Estate (Regulation and Development) Act (RERA) and local state authority guidelines (e.g., MahaRERA, K-RERA).
5. Service Availability & SLA
eStateWa targets a 99.9% monthly service uptime for our cloud infrastructure, excluding planned maintenance windows communicated in advance. We execute automated daily encrypted offsite database backups to ensure robust business continuity and disaster recovery.
6. Refund & Cancellation Policy
Subscription cancellations can be scheduled at any time through your workspace admin billing dashboard. Scheduled cancellations remain active until the end of the current paid billing cycle. Any approved refund requests are disbursed directly via Razorpay to the original payment source within 5–7 working days in accordance with Indian banking settlement standards.
7. Limitation of Liability & Governing Law
To the maximum extent permitted by Indian law, eStateWa shall not be liable for any indirect, incidental, or consequential damages resulting from lost sales opportunities, connectivity disruptions, or regulatory non-compliance by the builder. This Agreement shall be governed by the laws of India, with exclusive legal jurisdiction vested in the competent Courts of Mumbai, Maharashtra.